Jobs in USA - Customer Success Onboarding Specialist

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intuit

Locations:

Reno, Nevada

Description

Come join the Customer Success Onboarding Team as a Customer Success Onboarding Specialist.

Customer Success Onboarding creates life-long customers by delivering a delightful customer-obsessed experience, dramatically increasing active use and revenue growth. We employ an engaged and relational account ownership model to manage customers through the lifecycle of account acquisition, activation and adoption.

Responsibilities:
  • Have the aspiration to problem solve and have an innate desire to helping people.
  • Effectively manage a pipeline of customers throughout the payroll onboarding process with ease and efficiency.
  • Proactively communicate with customers via phone and email to gather necessary information as well as to keep them informed of account status and ensure they are on track to reach their first payroll goal.
  • Successfully work with internal partners to identify and address any issues that will delay onboarding.
  • Promptly respond to all customer and internal communications, following up as needed to confirm requested action was taken and effectively addressed.
  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
  • Ensure active use and customer success by walking customers through their first payroll including educating them on product features, benefits and tools as well as available resources.
  • Seamlessly transition customers to our Care team following a successful onboarding.
  • Clear and concise case documentation in knowledge share database.
  • Handles multiple tasks, switches priorities and focuses as needed.

Qualifications

 
  • Be able to educate our clients on the payroll process.
  • 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired.
  • Bachelor's degree is preferred with technical or computer background.
  • Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
  • Excellent problem-solving skills and the ability to learn Intuit products
  • Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
  • A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals
  • Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
  • Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
  • High school diploma or GED is required.
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. 

Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. 

Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. 

The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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